Question 1

Is Buy A Star Foundation a scam?

Accepted Answer

No. Buy A Star Foundation is a real, operating company that delivers exactly what we describe: a symbolic, archive-grade digital star dedication. We serve customers in 40+ countries, our checkout runs on Stripe, every order is backed by a 14-day refund guarantee, and our team responds to support tickets within one business day. We're upfront about what we are and aren't — which is the opposite of how a scam operates.

Question 2

Do you actually rename a star in the sky?

Accepted Answer

No, and any service that claims otherwise is misleading you. Official star names are governed exclusively by the International Astronomical Union (IAU). What we provide is a personal, symbolic dedication: a beautifully designed digital certificate and a permanent entry in our private Archive, tied to a real star pulled from public astronomical catalogs. It's commemorative, not scientific — and we say so clearly on every page.

Question 3

Who governs official star names?

Accepted Answer

The International Astronomical Union (IAU) is the global authority for naming celestial bodies. No commercial service — ours included — can change what the IAU recognizes. Our dedications are symbolic keepsakes intended for births, weddings, memorials, anniversaries, and other personal milestones.

Question 4

Why do symbolic star dedications exist if they're not 'official'?

Accepted Answer

For the same reason people plant memorial trees, dedicate park benches, or engrave jewelry: it's a meaningful, lasting way to mark something that matters. The night sky has been where humans put what they love — gods, navigators, the dead, the newborn — for thousands of years. A Buy A Star Foundation dedication is a modern, archive-grade version of that ancient instinct.

Question 5

Are the reviews real?

Accepted Answer

Yes. Reviews come from verified buyers and are independently visible on third-party review platforms. We don't filter or curate reviews — including the critical ones, which we use to improve.

Question 6

Where is Buy A Star Foundation based?

Accepted Answer

We're headquartered in Texas, USA, and serve customers in 40+ countries. Our full legal contact information is available in our Terms and Privacy Policy.

Question 7

How do I dedicate a star?

Accepted Answer

Click Name Your Star, pick a real star from our visual sky picker (or let us choose one), add the recipient's name, dedication date, and message, then check out. The whole flow takes 3–5 minutes.

Question 8

What do I actually receive?

Accepted Answer

A personalized PDF certificate emailed within minutes of checkout, plus a permanent page in our private Archive that you can revisit, share with a link, or print at home. Everything is 100% digital.

Question 9

How long until I get my certificate?

Accepted Answer

Almost always within a few minutes of payment. During unusually high traffic it can take up to a few hours. Check your spam folder if you don't see it.

Question 10

Can I dedicate a star as a surprise gift?

Accepted Answer

Yes. Schedule the certificate email for a future date, or download the PDF yourself and present it however you like.

Question 11

What payment methods do you accept?

Accepted Answer

All major credit and debit cards, Apple Pay, Google Pay, PayPal, and Klarna where available. Payments are processed by Stripe — we never see or store your card details.

Question 12

What is your refund policy?

Accepted Answer

Every dedication is backed by a 14-day money-back guarantee. If you're not happy with your dedication for any reason, email support@buyastarfoundation.com within 14 days of purchase for a full refund. Your Archive entry is released back to the catalog.

Question 13

How do I request a refund?

Accepted Answer

Email support@buyastarfoundation.com with your order number. Refunds are processed back to your original payment method, typically within 5–10 business days depending on your bank.

Question 14

Are there any non-refundable fees?

Accepted Answer

No. The full purchase price is refundable within the 14-day window. After 14 days, we evaluate refund requests case-by-case as a courtesy.

Question 15

Is my payment information secure?

Accepted Answer

Yes. All payments are processed by Stripe — one of the most trusted payment processors in the world. Your card details never touch our servers, and the entire checkout is PCI-DSS compliant with end-to-end TLS encryption.

Question 16

What personal information do you store?

Accepted Answer

Your name, email, the dedication text you submit, and a payment reference token from Stripe. We do not store full card numbers or CVV codes. See our Privacy Policy for the complete list and your data-deletion rights under GDPR and CCPA.

Question 17

Will you spam me with marketing?

Accepted Answer

No. We only send transactional emails (order confirmations, your certificate, support replies) unless you explicitly opt in to our newsletter. You can unsubscribe at any time from any marketing email.

Question 18

I lost my certificate — how do I get it back?

Accepted Answer

Sign in with the email you used at checkout and visit your Dashboard — every dedication you've ever made is permanently stored there. If you can't access the email, contact support and we'll verify and restore your access.

Question 19

Can I edit the dedication after purchase?

Accepted Answer

Yes. From your Dashboard you can update the dedication message, recipient name, and date. The certificate regenerates automatically.

Question 20

Can I transfer a dedication to someone else?

Accepted Answer

Yes. Email support with your order number and the recipient's email address — we'll move it over for you.

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